Missing sales in reports

Incident Report for Zettle Status Page

Resolved

All transactions, including Gift Card and Invoice payments, have now been added back to the reports. Everything should be up to date and showing correctly again.

Posted May 29, 2025 - 06:29 UTC

Update

All sales data has been fully restored, and all related reports should now display correct numbers. We are still addressing minor discrepancies in some gift card reports and expect a resolution shortly.

Posted May 24, 2025 - 06:51 UTC

Identified

The majority of sales data has been recovered, but a small number of merchants may still see missing data in their sales reports, gift card reports, or the Excel receipt export.

Please rest assured that we’re working with the highest priority to recover the remaining data. We’re sorry for any inconvenience this may cause.

Posted May 23, 2025 - 16:18 UTC

Investigating

Merchants may see discrepancies in their sales and reports for May 20th due to a previous disturbance in the report system. We are currently looking into this. Thank you for your patience.

Posted May 21, 2025 - 07:14 UTC

This incident affected: UK, Sweden, Norway, Denmark, Finland, Netherlands, Germany, France, Spain, Italy, Brazil, and Mexico.